Help center · Venue Spark

Start here · step-by-step tutorials

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Getting started

1Check in: open Venue Spark inside the venue and scan the code on the door display, a poster or the bar.
2Answer tonight's quick sliders (about 30 seconds) and set your minimum match.
3Browse the radar. Faces are people who match you; send a spark to anyone you like. You get 1 free spark each night at each venue by default, and spark packs add more.
4When a spark is mutual, choose how to meet: come find me, I'll find them, or chat first.
5Follow the arrow, spot each other, and confirm you've met. Keep in touch only if you both want to.

Tip: Nobody can see you until you check in, and tonight's answers, photo and location signals are deleted when you leave.

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Your night

Tickets & sparks

Spark network

Safety & privacy

Troubleshooting

Questions people ask

Can anyone see where I am?

No. There's never a map. Only one person you both agreed to sees direction and distance, during a finding session inside the venue.

Can someone follow me after I leave?

No. Finding ends when either of you leaves the venue, and your location signals are deleted when you check out.

Can the venue see who I matched with?

No. Venues only see totals, and any number under 10 is hidden.

Why only 1 free spark a night?

So each spark means something. By default everyone gets 1 free spark each night at each venue, and you can add more with a spark pack, up to the venue's nightly maximum. Undo a spark before it's mutual and you get it back.

Who can see my Spark network profile?

Nobody, until you choose to join the Spark network in the app. Then other signed-in members can find your business details and profile photos (never tonight's photo). Leave anytime in Me → Network profile.

Do sparks cost money?

Your free sparks don't. Spark packs do, in the app or at /sparks on this website, and a paid event ticket comes with 3 free sparks by default. Sparks have no cash value.

Can I use it from home?

You can sign up and edit your profile at home. Meeting people only happens while you're checked in at a venue or event.

What if my match leaves?

The finding session ends right away. If you both kept in touch, you can still chat.

Do venue staff need the app?

No. Staff use the staff page in their phone's browser, and door displays run in any tablet or TV browser.

Still stuck?

At a venue right now?

Tap the shield in the app. Staff on shift come to you. In danger, call emergency services.

Guests

In the Venue Spark app: Me → Help & tutorials → Contact us. We reply within a day.

How can we help?

Start here · step-by-step tutorials

Getting started

Your night

Tickets & sparks

Spark network

Safety & privacy

Troubleshooting

Questions people ask

Can anyone see where I am?

Can someone follow me after I leave?

Can the venue see who I matched with?

Why only 1 free spark a night?

Who can see my Spark network profile?

Do sparks cost money?

Can I use it from home?

What if my match leaves?

Do venue staff need the app?

Still stuck?

At a venue right now?

Guests

Venues, organizers & sponsors

How can we help?

Start here · step-by-step tutorials

Getting started

Your first night in 5 stepsTutorialFrom walking in to meeting someone, start to finish.

Create your accountTutorialSign in with your email, verify your age, build your profile and allow permissions.

Which phones workPrecise finding needs Ultra Wideband. Every phone can still meet people.

Your night

Check in at a venueTutorialScan the venue's code. It takes a few seconds.

Tell us what you're looking for tonightTutorialSix quick left-to-right sliders per mode. Skip any you like.

Choose who you see (minimum match)Set the lowest match % you want to see and watch the count change live.

How match % worksWhat goes into the number, and what Must match does.

Browse the radarFaces are matches, dots are everyone else, and positions are shuffled.

Send a sparkFree ones every night, more from spark packs, so each one means something.

Choose how to meetCome find me, I'll find them, or chat first.

Find each other with the arrowTutorialFollow the arrow and the distance. It feels like finding your keys.

Use the camera viewSee a pin floating over your match through the camera.

Shake to flashShake your phone and both screens light up.

No arrow? Use distance and flashEvery phone can still find each other.

Chat with a matchSay hi with a message, a photo or your voice.

After the nightYour summary, people you met, and missed connections.

Change how the app looksPick a color scheme, or let venues theme it.

Tickets & sparks

Buy a ticketTutorialPaid events need a ticket before you check in.

Sparks and spark packsFree sparks every night, and packs when you want more.

Spark network

The Spark networkTutorialAn opt-in directory of members' businesses. Join, search near you and say hello.

Featured spotsTutorialLead your ZIP code's results for a day. Bidding starts at $5 by default.

Safety & privacy

Get help at a venueTutorialThe shield on every screen reaches staff on shift, discreetly.

Report or block someoneDuring or after the night. They're never told who reported.

What other people can seeNever a map. Never your location after you leave.

What we delete and whenMost of tonight is gone the moment you leave.

Troubleshooting

I didn't get my sign-in codeCodes go to your email and work for 10 minutes.

I can't check inCodes, location and venue status.

The arrow is missing or jumpyUsually the phone's angle or a crowd in between.

I can't see anyoneThe room may not be open to you yet.

The door display is offlineFor venues.

Questions people ask

Can anyone see where I am?

Can someone follow me after I leave?

Can the venue see who I matched with?

Why only 1 free spark a night?

Who can see my Spark network profile?

Do sparks cost money?

Can I use it from home?

What if my match leaves?

Do venue staff need the app?

Still stuck?

At a venue right now?

Guests

Venues, organizers & sponsors