Everyone

The arrow is missing or jumpy

Usually the phone's angle or a crowd in between.

  1. 1Both people need the app open on screen.
  2. 2Hold the phone upright and sweep slowly left and right.
  3. 3Crowds block the signal. Step into a clearer spot, switch to the camera view, or flash both screens (shake your phone).
  4. 4Some phones can't show direction at all; you'll see the distance instead.

Still stuck?

At a venue right now? Tap the shield in the app and staff on shift come to you. In danger, call emergency services.

Ways to contact us