Answer a help alert
What to do when an alert comes in.
- 1At the start of your shift, open the staff page (/staff) on your phone, sign in with your work email and keep it open.
- 2A new alert shows the request, the area and what to look for. Tap I'm on it. The guest is told help is coming and your team sees you took it.
- 3Go to the area. Look for the description or the photo the guest shared.
- 4Be discreet. Talk to the guest first, away from the other person if you can.
- 5When it's handled, tap Mark resolved. Something serious? Pause the room and tell your manager on call.
Tip: If your venue has email backup on, you also get an email for each alert while you're on shift.