How help alerts reach your team
The staff page, email backup and escalation.
- 1Staff on shift keep the staff page (/staff) open on their phones. New alerts appear there with the reason, the area and what to look for.
- 2With email backup on, everyone on shift and your managers also get an email for each alert.
- 3If nobody taps I'm on it within your escalation time, your managers on call get an escalation email.
- 4Every request lands in your incident log, without guest identities.
Tip: Send a test alert from Staff & safety so your team knows what one looks like.